SOCCI SUPPORT PORTAL

CONTACT AND HELPDESK

SOCCI users can submit their requests for support to SOCCI Helpdesk.

FREQUENTLY ASKED QUESTIONS

  • How do I create a new SOCCI Environment? You only need to fill out the New SOCCI Environment Request Form.

  • How do I manage user access to my SOCCI Environment? If you are the administrator of a SOCCI environment you can add and remove users using the People Editor tool.

  • How do I add users not present in COSMOS People Editor? Access for first time users needs to be requested to SOCCI Helpdesk.

  • How do I recover my SOCCI password? You can reset your password here.

SOFTWARE USER MANUALS

  • ESA-SOCCI-SUM-0001 describes SOCCI's Jira features and gives step-by-step instructions to complete a variety of tasks.

  • ESA-SOCCI-SUM-0002 describes SOCCI's Confluence features and gives step-by-step instructions to complete a variety of tasks.

  • ESA-SOCCI-SUM-0003 describes SOCCI Command Line Interface (SOCCI CLI ), a multi-functional tool to integrate external systems with SOCCI JIRA and Confluence.